COVID-19 Update: We're standing beside you through these challenging times. Learn more

COVID-19 Statement

Committed to serve you through these challenging times.

Updated November 2020

As COVID-19 continues to impact the communities we serve, Rural 1st places the well-being of our customers and their families at the heart of everything we do. Our team members are available to answer your calls, respond to your emails and find solutions to serve your needs. We also continue to provide a range of online and electronic services for a contact-free experience.

You may use these services to:

  • Make payments
  • Check balances on loans
  • Deposit checks
  • Transfer money between operating and other loan products
  • Transfer money between bank accounts
  • Pay bills
  • Set up automatic payments
  • Wire funds
  • Conduct ACH transactions

If you are not already enrolled in online banking, we’d be happy to support you in setting up this service. Guidance for enrolling in online banking is also available at rural1st.com/onlinebanking.

You can also get in touch by calling 1-855-800-7976 or emailing CustomerCare@Rural1st.com.

Visiting Our Offices

Due to increasing public health concerns surrounding COVID-19, in-person visits at many offices in our service region are by appointment only. We encourage you to call your local office or 1-855-800-7976 to schedule an appointment.

Here for you now and into the future

We know that recent measures taken around COVID-19 have a significant impact on customers and communities. Rural 1st is committed to stand beside you through these challenging times.

Thank you for choosing Rural 1st.