COVID-19 Update: We're standing beside you through these challenging times. Learn more

News & Press

COVID-19 Statement: Here to Serve You

March 24, 2020

Updated 3.24.2020

The well-being of our customers and their families is at the heart of everything we do at Rural 1st®.

Over the past week, Rural 1st® has continued to monitor the situation surrounding the COVID-19 virus and evaluate additional measures we can take to protect you and your family, as well as our team members. As stay-at-home directives go into effect for many of our customers and their communities, we want you to know that supporting and serving you remains our top priority.

Here to serve you

As a financial services institution, Rural 1st® is exempt from these stay-at-home directives. We remain open and available to answer your calls, respond to your emails and find solutions to your needs. We offer a range of online and electronic services through email and online banking.

You may use these services to:

  • Make payments
  • Check balances on loans
  • Deposit checks
  • Transfer money between operating and other loan products
  • Transfer money between bank accounts
  • Pay bills
  • Set up automatic payments
  • Wire funds
  • Conduct ACH transactions

If you are not already enrolled in online banking, we’d be happy to support you in setting up this service. Guidance for enrolling in online banking is also available at You can also get in touch by calling 1-855-800-7976.

Here for you now and into the future

We know that recent measures taken around COVID-19 have a significant impact on customers and communities. Rural 1st® is committed to stand beside you through these challenging times.

Thank you for choosing Rural 1st®.